Terms & Conditions

You must be at least 16 years old and legally capable of entering into a binding contract to register for an Account. The Platform is not directed at children under 16.

You agree to:

You are responsible for all activity that occurs under your Account, whether or not authorised by you. We are not liable for any loss or damage arising from your failure to protect your credentials.

Tenant administrators may invite additional team members. The Tenant remains responsible for all activity carried out by its team members and for ensuring those team members comply with these Terms.

HUB BY THE WEB GUYS operates a multi-tenant SaaS architecture. Each Tenant receives a dedicated workspace with independent data storage. Tenants cannot access, read, or interfere with one another's data.

Each Tenant is the data controller for personal data of its End Users under the UK GDPR and equivalent regulations. HUB BY THE WEB GUYS acts as the Tenant's data processor for that data, governed by our Data Processing Addendum.

By creating End User records, importing customer data, or otherwise processing personal data through the Platform, the Tenant warrants that it has the lawful basis to do so and has obtained any required consents.

A Tenant administrator must:

Access to the Platform requires a paid Subscription except where free trials or evaluation periods are explicitly offered. Subscription pricing and the included feature set are described on our Packages page.

If a payment fails we will attempt to charge the payment method again within a reasonable retry window. If payment cannot be collected after repeated attempts we may suspend access to the Platform until the outstanding balance is paid. Data is retained during suspension; if the balance remains unpaid for 30 days we may permanently delete the workspace.

You may cancel your Subscription at any time from your Tenant administrator panel. Cancellation takes effect at the end of the current billing cycle. We do not provide pro-rated refunds for unused portions of a billing cycle unless required by law.

We may change Subscription prices on at least 30 days' written notice (email to your registered Account address). Price changes take effect on your next billing cycle following the notice period. Continued use after the new price takes effect constitutes acceptance.

We do not charge setup fees, onboarding fees, or per-seat fees on top of the published Subscription price.

You retain all ownership rights in the Content you upload to or create on the Platform. We do not claim ownership of your Content.

You grant HUB BY THE WEB GUYS a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, reproduce, modify (for technical purposes such as formatting and resizing), and back up your Content solely for the purpose of operating, providing, and improving the Platform on your behalf. This licence terminates when you delete the Content or close your Account, except to the extent necessary for backup, legal compliance, or anonymised analytics.

You warrant that:

You are solely responsible for backing up your Content. While we maintain regular backups, we do not guarantee recovery of any specific item of Content.

We may remove or restrict access to Content that:

Where practical we will notify you before removing Content.

HUB BY THE WEB GUYS is registered as a developer with the social media platforms we support (currently LinkedIn, X (formerly Twitter), Facebook, Instagram, TikTok, Pinterest, and YouTube). We operate one master developer application per platform under our company account. Tenants connect their own social media accounts through that master application via the social platform's standard OAuth flow.

Tokens issued by the social platform are scoped to the Tenant user who connected the account and are stored encrypted within that Tenant's workspace. No other Tenant can read, use, or detect those tokens.

By connecting a social media account, you:

By connecting a social account you also agree to that social platform's developer / API terms, including but not limited to:

If a social platform changes its developer terms in a way that requires us to restrict or remove a feature, we will do so without notice where the change is mandatory, and we will not be liable for the resulting loss of functionality.

You must not use connected social media accounts via the Platform to:

Violation of the social platform's policies may result in your social account being suspended by the platform — that is between you and the platform; we are not responsible for the platform's enforcement actions.

You may disconnect a social account at any time:

On disconnect, we delete the OAuth tokens immediately and cached profile/metric data within 30 days (or 90 days for Meta platforms, per Meta's requirements).

HUB BY THE WEB GUYS integrates with AI providers (OpenAI, Anthropic, Google Gemini, and others). Each Tenant supplies its own API credentials for those providers under its own developer account. We do not pool AI usage or credits across Tenants.

AI-generated content is produced by third-party models. We do not warrant the accuracy, completeness, suitability, or non-infringement of any AI-generated content. You must independently verify any AI output before relying on it for decisions, communications, or publication.

We do not use your Content, your customer data, or any data you process through the Platform to train AI models. Data sent to AI providers on your behalf is sent only to fulfil a specific request you initiated (e.g. a "Generate post" action). Your AI provider's own privacy and data-handling terms apply to data they receive.

The Platform itself — including the software, design, brand, name, logos, and documentation — is owned by TWG HUB or its licensors and is protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Platform other than the limited licence to use it in accordance with these Terms.

If you send us suggestions, ideas, or feedback about the Platform, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without restriction or obligation.

We aim to provide a continuously available Platform but do not guarantee uninterrupted service. The Platform may be unavailable from time to time due to maintenance, updates, third-party outages, force majeure, or other factors beyond our reasonable control.

We will give reasonable advance notice of planned maintenance windows where practical. Emergency maintenance may be performed without notice.

We may add, remove, modify, or restrict features of the Platform at our discretion. Where a change materially reduces functionality you rely on, we will give reasonable notice and, where possible, an alternative.

Unless a separate written Service Level Agreement (SLA) is in place, no specific uptime commitment is made. Pro-rated credit or refund for downtime is available only under a separate signed SLA.

To the maximum extent permitted by law, our aggregate liability to you arising out of or in connection with these Terms or the Platform shall not exceed the greater of (a) £100, or (b) the total amount paid by you to HUB BY THE WEB GUYS in the 12 months immediately preceding the event giving rise to the claim.

In no event will we be liable for:

Nothing in these Terms excludes or limits our liability for:

These Terms remain in effect for as long as you maintain an Account or otherwise use the Platform.

You may terminate your relationship with us at any time by cancelling your Subscription (Section 5.4) and closing your Account.

We may suspend or terminate your Account immediately and without notice if:

On termination:

Before termination becomes effective, you may export your Content via the Platform's export tools. We are not responsible for assisting with manual data extraction post-termination beyond the export tools provided.

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law principles.

You and TWG HUB submit to the exclusive jurisdiction of the courts of England and Wales for any dispute arising out of or in connection with these Terms or the Platform, except where you are a consumer entitled by law to bring proceedings in the courts of your country of residence.

Before bringing a formal claim, you agree to contact us in good faith at info@thewebguys.co.uk and attempt to resolve the dispute informally. We agree to do the same. Most disputes can be resolved without litigation.

These Terms, the Privacy Policy, the Data Processing Addendum, and any product-specific addenda referenced here constitute the entire agreement between you and TWG HUB concerning the Platform and supersede any prior agreement.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, on the same terms.

We are not liable for any delay or failure caused by events beyond our reasonable control — including but not limited to natural disasters, war, terrorism, civil unrest, pandemic, government action, third-party service outages, or internet infrastructure failures.

These Terms do not create any rights enforceable by a third party under the UK Contracts (Rights of Third Parties) Act 1999 or equivalent legislation.

Notices from us to you may be given via email to your registered Account address or via a notice posted in the Platform. Notices from you to us should be sent to info@thewebguys.co.uk.